THIS PRIVACY POLICY IS INTENDED TO TELL YOU WHAT INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW YOU CAN EXERCISE YOUR RIGHTS. IT IS WRITTEN TO COMPLY WITH THE EUROPEAN UNION GENERAL DATA PROTECTION REGULATION NO. 2016/679 ("GDPR") AND APPLICABLE US PRIVACY LAW.
'PERSONALLY IDENTIFIABLE INFORMATION' (PII) IS INFORMATION THAT CAN BE USED ON ITS OWN OR WITH OTHER INFORMATION TO IDENTIFY, CONTACT, OR LOCATE A SINGLE PERSON, OR TO IDENTIFY AN INDIVIDUAL IN CONTEXT. PLEASE READ THIS PRIVACY POLICY CAREFULLY TO GET A CLEAR UNDERSTANDING OF HOW WE COLLECT, USE, PROTECT OR OTHERWISE HANDLE YOUR PERSONALLY IDENTIFIABLE INFORMATION.
WHAT PERSONAL INFORMATION DO WE COLLECT?
WHEN REGISTERING ON OUR SITE, YOU WILL BE ASKED TO ENTER YOUR EMAIL ADDRESS OR OTHER DETAILS TO AID IN IDENTIFYING YOUR ACCOUNT. WE ALSO AUTOMATICALLY COLLECT BASIC TECHNICAL INFORMATION WHEN YOU USE THE SITE, THE LAUNCHER, OR OUR GAMES, SUCH AS IP ADDRESS AND LOGS OF SITE AND ACCOUNT ACTIVITY.
WHEN DO WE COLLECT INFORMATION?
WE COLLECT INFORMATION FROM YOU WHEN YOU REGISTER ON OUR SITE, ENTER INFORMATION ON OUR SITE, USE THE LAUNCHER OR OUR GAMES, OR CONTACT SUPPORT.
HOW DO WE USE YOUR INFORMATION?
WE MAY USE THE INFORMATION WE COLLECT FROM YOU IN THE FOLLOWING WAYS:
TO OPERATE YOUR ACCOUNT AND PROVIDE THE SERVICES (LEGAL BASIS: PERFORMANCE OF A CONTRACT);
TO RESPOND TO YOUR SUPPORT REQUESTS AND PROVIDE TECHNICAL ASSISTANCE (LEGAL BASIS: PERFORMANCE OF A CONTRACT);
TO SEND PERIODIC EMAILS REGARDING YOUR ACCOUNT OR OTHER SERVICES (LEGAL BASIS: PERFORMANCE OF A CONTRACT OR CONSENT);
TO MAINTAIN THE SECURITY AND INTEGRITY OF THE SITE AND THE SERVICES AND TO PREVENT ABUSE AND FRAUD (LEGAL BASIS: LEGITIMATE INTERESTS).
SOME OF OUR SERVICE PROVIDERS HAVE ACCESS TO LIMITED INFORMATION IN ORDER TO PROVIDE THEIR SERVICES:
PAYMENT PROCESSORS: OUR PAYMENT PROCESSOR RECORDS THE EMAIL ADDRESS AND IP ADDRESS WHEN A PAYMENT IS MADE THROUGH ITS PLATFORM. PAYMENT AND FINANCIAL INFORMATION IS SUBMITTED DIRECTLY TO THE PROCESSOR AND IS NEVER STORED ON OUR SERVERS.
CLOUDFLARE: REGISTERS THE IP ADDRESS WHEN ACCESSING THE ASCENSION WEB PAGE.
THE ASCENSION SUPPORT TEAM IS THE SOLE OWNER OF THE ABOVE DATA AND ONLY QUALIFIED MEMBERS OF THE ASCENSION TEAM CAN SEE IT. THE ASCENSION TEAM CONSULTS THIS INFORMATION ONLY FOR SUPPORT OR TECHNICAL ASSISTANCE. A USER'S INFORMATION IS DESTROYED AFTER 3 YEARS OF INACTIVITY.
AGE OF USERS
OUR WEBSITE AND SERVICES ARE NOT INTENDED FOR INDIVIDUALS UNDER THE AGE OF 18. WE DO NOT KNOWINGLY OR INTENTIONALLY PROCESS THE PERSONAL INFORMATION OF ANY INDIVIDUAL UNDER THE AGE OF 18. IF WE BECOME AWARE THAT WE HAVE COLLECTED PERSONAL INFORMATION FROM AN INDIVIDUAL UNDER 18, WE WILL DELETE IT.
HOW DO WE PROTECT VISITOR INFORMATION?
OUR WEBSITE IS SCANNED ON A REGULAR BASIS FOR SECURITY HOLES AND KNOWN VULNERABILITIES IN ORDER TO MAKE YOUR VISIT TO OUR SITE AS SAFE AS POSSIBLE. INFORMATION STORED ON THE WEBSITE IS ENCRYPTED USING VARIOUS ALGORITHMS.
YOUR PERSONAL INFORMATION IS CONTAINED BEHIND SECURED NETWORKS AND IS ONLY ACCESSIBLE BY A LIMITED NUMBER OF PERSONS WHO HAVE SPECIAL ACCESS RIGHTS TO SUCH SYSTEMS, AND ARE REQUIRED TO KEEP THE INFORMATION CONFIDENTIAL. IN ADDITION, ALL SENSITIVE INFORMATION YOU SUPPLY IS ENCRYPTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY.
WE IMPLEMENT A VARIETY OF SECURITY MEASURES WHEN A USER REGISTERS AN ACCOUNT, SUBMITS, OR ACCESSES THEIR INFORMATION TO MAINTAIN THE SAFETY OF YOUR PERSONAL INFORMATION.
ALL TRANSACTIONS ARE PROCESSED THROUGH A GATEWAY PROVIDER AND ARE NOT STORED OR PROCESSED ON OUR SERVERS.
DO WE USE 'COOKIES'?
YES. COOKIES ARE SMALL FILES THAT A SITE OR ITS SERVICE PROVIDER TRANSFERS TO YOUR COMPUTER'S HARD DRIVE THROUGH YOUR WEB BROWSER (IF YOU ALLOW) THAT ENABLE THE SITE'S OR SERVICE PROVIDER'S SYSTEMS TO RECOGNIZE YOUR BROWSER AND CAPTURE AND REMEMBER CERTAIN INFORMATION. FOR INSTANCE, WE USE COOKIES TO HELP US AUTOMATICALLY REMEMBER YOU FOR YOUR NEXT VISIT. THEY ARE ALSO USED TO HELP US UNDERSTAND YOUR PREFERENCES BASED ON PREVIOUS OR CURRENT SITE ACTIVITY, WHICH ENABLES US TO PROVIDE YOU WITH IMPROVED SERVICES. WE ALSO USE COOKIES TO HELP US COMPILE AGGREGATE DATA ABOUT SITE TRAFFIC AND SITE INTERACTION SO THAT WE CAN OFFER BETTER SITE EXPERIENCES AND TOOLS IN THE FUTURE.
YOU CAN CHOOSE TO HAVE YOUR COMPUTER WARN YOU EACH TIME A COOKIE IS BEING SENT, OR YOU CAN CHOOSE TO TURN OFF ALL COOKIES THROUGH YOUR BROWSER SETTINGS. EACH BROWSER IS A LITTLE DIFFERENT, SO LOOK AT YOUR BROWSER'S HELP MENU TO LEARN THE CORRECT WAY TO MODIFY YOUR COOKIES.
IF YOU DISABLE COOKIES, SOME FEATURES WILL BE DISABLED, INCLUDING:
REMEMBER ME
THIRD PARTY DISCLOSURE
WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER YOUR PERSONALLY IDENTIFIABLE INFORMATION TO OUTSIDE PARTIES FOR THEIR MARKETING OR COMMERCIAL PURPOSES. WE MAY DISCLOSE INFORMATION WHERE REQUIRED BY LAW, COURT ORDER, OR LEGAL PROCESS; WHERE NECESSARY TO COMPLY WITH OUR LEGAL OR CONTRACTUAL OBLIGATIONS; OR WHERE NECESSARY TO ENFORCE OUR TERMS OF USE, PROTECT OUR RIGHTS, OR PROTECT THE SECURITY OF THE SITE, THE SERVICES, AND OUR USERS. ANY SUCH DISCLOSURE IS LIMITED TO WHAT IS REASONABLY NECESSARY FOR THE APPLICABLE PURPOSE.
THIRD PARTY LINKS
WE DO NOT INCLUDE OR OFFER THIRD PARTY PRODUCTS OR SERVICES ON OUR WEBSITE.
ACCORDING TO CALOPPA WE AGREE TO THE FOLLOWING:
USERS CAN VISIT OUR SITE ANONYMOUSLY.
OUR PRIVACY POLICY LINK INCLUDES THE WORD 'PRIVACY', AND CAN EASILY BE FOUND ON OUR HOME PAGE OR ON THE FIRST SIGNIFICANT PAGE AFTER ENTERING OUR WEBSITE.
USERS WILL BE NOTIFIED OF ANY PRIVACY POLICY CHANGES:
ON OUR PRIVACY POLICY PAGE
USERS ARE ABLE TO CHANGE THEIR PERSONAL INFORMATION:
BY LOGGING INTO THEIR ACCOUNT
BY SENDING US A SUPPORT TICKET
HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?
WE HONOR DO NOT TRACK SIGNALS AND DO NOT TRACK, PLANT COOKIES, OR USE ADVERTISING WHEN A DO NOT TRACK (DNT) BROWSER MECHANISM IS IN PLACE.
DOES OUR SITE ALLOW THIRD PARTY BEHAVIORAL TRACKING?
WE DO NOT ALLOW THIRD PARTY BEHAVIORAL TRACKING.
WHAT ARE MY RIGHTS IN REGARDS TO THE PROCESSING OF MY PERSONAL DATA?
YOU HAVE THE RIGHT TO THE FOLLOWING:
RIGHT TO ACCESS ALL YOUR DATA AND TO DOWNLOAD A COPY OF ALL OF YOUR DATA;
RIGHT TO RECTIFY INACCURATE OR INCOMPLETE DATA;
RIGHT TO DELETE ALL OF YOUR DATA;
RIGHT TO RESTRICT OR OBJECT TO THE PROCESSING OF YOUR DATA;
RIGHT TO DATA PORTABILITY;
RIGHT TO WITHDRAW CONSENT AT ANY TIME WHERE PROCESSING IS BASED ON CONSENT;
RIGHT TO WRITE A COMPLAINT TO A SUPERVISORY BODY THAT IS DEALING WITH PERSONAL DATA PROTECTION.
TO EXERCISE ANY OF THESE RIGHTS, CONTACT US USING THE INFORMATION BELOW. YOU MAY CHOOSE AT ANY TIME TO DISABLE YOUR ACCOUNT IN THE USER PANEL, IN WHICH CASE THE INFORMATION WILL BE DESTROYED AFTER A PERIOD OF 14 DAYS. THIS DEACTIVATION IS CANCELED IF THE ACCOUNT IS USED DURING THIS TIME. YOU HAVE THE RIGHT TO DELETE YOUR DATA AT ANY TIME.
RETENTION OF DATA FOR SYSTEM INTEGRITY AND SECURITY
IN ACCORDANCE WITH ARTICLE 6(1)(F) OF THE GDPR, WE RETAIN CERTAIN PERSONAL DATA OF BANNED USERS UNDER THE LEGAL BASIS OF LEGITIMATE INTERESTS. THIS RETENTION IS NECESSARY TO MAINTAIN THE INTEGRITY AND SECURITY OF OUR SYSTEMS, ENFORCE OUR TERMS OF USE, AND PREVENT ABUSE OR FRAUDULENT ACTIVITY.
THE DATA RETAINED MAY INCLUDE THE USERNAME, EMAIL ADDRESS, AND IP ADDRESS. USERNAMES ARE RETAINED TO ENFORCE BANS ACROSS OUR SERVICES, EMAIL ADDRESSES TO PREVENT DUPLICATE OR FRAUDULENT ACCOUNT CREATION, AND IP ADDRESSES TO DETECT AND BLOCK MALICIOUS ACTIVITY OR UNAUTHORIZED ACCESS.
THIS DATA WILL NOT BE USED FOR MARKETING OR OTHER UNRELATED PURPOSES AND WILL BE SECURELY DELETED AFTER 3 YEARS, UNLESS REQUIRED TO BE RETAINED LONGER FOR LEGAL COMPLIANCE OR LITIGATION. ANONYMIZED DATA MAY BE KEPT FOR STATISTICAL, SECURITY, OR OPERATIONAL PURPOSES.
CONTACTING US
IF THERE ARE ANY QUESTIONS REGARDING THIS PRIVACY POLICY YOU MAY CONTACT US USING THE INFORMATION BELOW.