THIS REFUND POLICY FORMS PART OF, AND IS GOVERNED BY, THE ASCENSION TERMS OF USE. IN THIS POLICY THE FOLLOWING TERMS HAVE THE FOLLOWING MEANINGS:
"ACCOUNT" MEANS COLLECTIVELY THE PERSONAL INFORMATION AND CREDENTIALS USED BY USERS TO ACCESS COINS, VIRTUAL ITEMS AND/OR ANY COMMUNICATIONS SYSTEMS ON THE WEBSITE;
"COINS" MEANS THE VIRTUAL CURRENCY THAT ASCENSION MAKES AVAILABLE FOR PURCHASE BY USERS, SUBJECT TO THE TERMS OF USE. COINS ARE A LIMITED LICENSE, NOT PROPERTY, HAVE NO MONETARY VALUE, AND CANNOT BE EXCHANGED BACK INTO MONEY OR TRANSFERRED OUTSIDE THE SERVICES;
"VIRTUAL ITEMS" MEANS IN-GAME VIRTUAL ITEMS THAT ASCENSION DELIVERS THROUGH THE WEBSITE STORE IN EXCHANGE FOR COINS;
"USER" / "USERS" MEANS ANY PERSON WHO ACCESSES THE WEBSITE OR THE SERVICES;
"WEBSITE" MEANS WWW.ASCENSION.GG AND ANY SUB-DOMAINS OF THIS SITE UNLESS EXPRESSLY EXCLUDED BY THEIR OWN TERMS AND CONDITIONS.
OUR COMMITMENT
ASCENSION AIMS TO ALWAYS PROVIDE HIGH QUALITY COINS AND VIRTUAL ITEMS THAT ARE FAULT FREE. FAULTS INCLUDE, BUT ARE NOT LIMITED TO, DATA CORRUPTION AND FAILED OR INCOMPLETE DELIVERY OF COINS OR VIRTUAL ITEMS.
DELIVERY AND YOUR RIGHT OF WITHDRAWAL
COINS ARE DIGITAL CONTENT DELIVERED IMMEDIATELY UPON PURCHASE. WHERE YOU HAVE A STATUTORY RIGHT OF WITHDRAWAL (INCLUDING UNDER EU AND UK CONSUMER LAW), BY PURCHASING COINS YOU EXPRESSLY CONSENT TO IMMEDIATE DELIVERY AND ACKNOWLEDGE THAT YOU THEREBY LOSE YOUR RIGHT OF WITHDRAWAL ONCE DELIVERY HAS BEGUN. IF YOU DO NOT AGREE TO IMMEDIATE DELIVERY, DO NOT COMPLETE THE PURCHASE. IF DELIVERY OF PURCHASED COINS HAS NOT BEGUN, YOU MAY WITHDRAW FROM THE PURCHASE WITHIN FOURTEEN (14) DAYS BY CONTACTING US.
FAULTS WE WILL PUT RIGHT
IF PURCHASED COINS ARE NOT DELIVERED, OR A VIRTUAL ITEM IS NOT DELIVERED OR IS UNUSABLE DUE TO A FAULT SUCH AS DATA CORRUPTION, CONTACT US AND WE WILL, AT YOUR OPTION WHERE REASONABLY PRACTICABLE: (A) REDELIVER THE COINS OR VIRTUAL ITEM; (B) RE-CREDIT THE COINS USED; OR (C) WHERE NEITHER OF THE FOREGOING IS REASONABLY PRACTICABLE, REFUND THE AFFECTED PURCHASE TO THE ORIGINAL PAYMENT METHOD.
THIS POLICY DOES NOT COVER USE DIFFICULTIES ARISING OUT OF ISSUES SUCH AS FILE INCOMPATIBILITY, OR MINOR COSMETIC MISTAKES IN A VIRTUAL ITEM, SUCH AS SPELLING ERRORS OR GRAPHICAL FAULTS, THAT DO NOT RESULT FROM DATA CORRUPTION AND DO NOT PREVENT USE OF THE ITEM.
NON-REFUNDABLE ITEMS
COINS CANNOT BE EXCHANGED BACK INTO MONEY EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY OR AS REQUIRED BY APPLICABLE LAW. VIRTUAL ITEMS RECEIVED AS A BONUS, GIFT, OR PROMOTION CANNOT BE REFUNDED OR EXCHANGED FOR COINS. OTHER REFUND REQUESTS NOT COVERED BY THIS POLICY MAY BE GRANTED AS A GESTURE OF GOODWILL AT THE DISCRETION OF ASCENSION.
BILLING ERRORS AND UNAUTHORIZED TRANSACTIONS
PAYMENT TRANSACTIONS ARE PROCESSED BY THIRD-PARTY PAYMENT PROCESSORS, AND PAYMENT INFORMATION IS NOT STORED OR PROCESSED ON OUR SERVERS. IF YOU BELIEVE A PURCHASE WAS MADE IN ERROR, WAS DUPLICATED, OR WAS UNAUTHORIZED, CONTACT US FIRST SO WE CAN INVESTIGATE AND, WHERE APPROPRIATE, CORRECT IT; YOU MAY ALSO RAISE TECHNICAL PAYMENT FAULTS WITH THE RESPECTIVE PAYMENT PROCESSOR. USERS MUST BE OVER 18 TO MAKE A PAYMENT, AS SET OUT IN THE TERMS OF USE.
CHARGEBACKS
ASCENSION RESERVES THE RIGHT TO SUSPEND OR TERMINATE AN ACCOUNT WHERE A PAYMENT DISPUTE OR CHARGEBACK IS INITIATED FRAUDULENTLY OR IN BAD FAITH, INCLUDING DISPUTES FILED FOR COINS OR VIRTUAL ITEMS THAT WERE DELIVERED AND USED AS DESCRIBED. A REFUND GRANTED BY ASCENSION UNDER THIS POLICY WILL NOT, BY ITSELF, RESULT IN SUSPENSION OR TERMINATION OF YOUR ACCOUNT.
YOUR STATUTORY RIGHTS
NOTHING IN THIS POLICY AFFECTS ANY RIGHTS YOU HAVE UNDER APPLICABLE LAW THAT CANNOT BE EXCLUDED OR LIMITED BY AGREEMENT, INCLUDING STATUTORY REMEDIES FOR DIGITAL CONTENT THAT IS FAULTY OR NOT AS DESCRIBED.
CHANGES TO THIS POLICY
ASCENSION MAY UPDATE THIS POLICY FROM TIME TO TIME. THE VERSION IN EFFECT AT THE TIME OF YOUR PURCHASE APPLIES TO THAT PURCHASE.
CONTACTING US
FOR ALL INQUIRIES ABOUT THE STATUS OF YOUR ORDERS OR THIS POLICY, PLEASE CONTACT US: